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    Contact Center/CX/BPO - Sales Director - Hi Tech - REMOTE ROLE (Los Angeles, CA,

    NTT DATA

    🇺🇸 United States
    Remote
    E-Commerce
    Hybrid
    See your match score
    Posted 2 weeks ago
    $155k–$288kOTE

    Hybrid

    Work Type

    Remote

    Vertical

    E-Commerce

    Source

    himalayas

    About this role

    Req ID:350036NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

    If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO/Contact Center Sales Executive with Hi Tech vertical experience to join our team remotely.Position SummaryWe are seeking experienced and historically successful Contact Center/CX/Business Process Outsourcing and Business Process as a Service Specialty Sellers for our Agentic AI Customer Service business.

    Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals.

    These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.

    Key

    Responsibilities

    Market-maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision making buyers of the service.

    Subject Matter Expert (i.e. understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries: Technology, Hi-tech, Fintech, Telecom, Media, Retail

    Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative Contact Center/CX/BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals Lead the end-to-end sales cycle, (collaborating with solution architects, prici

    Commission Structure

    Base Salary

    Not disclosed — ask in interview

    Commission

    Structure not specified

    OTE

    $288k (range: $155k–$288k)

    Ramp Period

    Not mentioned — clarify timeline

    Selling Motion

    Prospecting

    Outbound-Heavy

    Self-sourced pipeline via cold outreach

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Requirements at a Glance

    Prospecting·Required skill
    C-Suite Selling·Required skill

    Typical Day — Sales Rep

    Stakeholder meetings3–5/week
    Proposals & business cases1–2/week
    Pipeline managementDaily

    Estimates based on role type and selling motion — actual may vary by company.

    Role Signals

    Green Flags

    ✓
    Remote Friendly

    Location flexibility

    E-Commerce — Interview Intel

    Typical Sales Cycle

    14–60 days (SMB merchants) · 2–6 months (enterprise retail)

    Common Buyer Objections

    • "Platform migration is too risky mid-season"
    • "Our current solution is "good enough""
    • "Need to see ROI within first quarter"
    • "Integration with our fulfillment stack"

    Key Industry Metrics

    GMV (Gross Merchandise Value)Conversion RateAOV (Average Order Value)CAC:LTV RatioReturn RateCart Abandonment Rate

    Hot Topics to Reference

    • • Social commerce and TikTok Shop
    • • AI-powered personalization
    • • Headless commerce architecture
    • • Same-day delivery expectations

    Use these insights to speak the buyer's language in interviews.

    Tags

    BPO-Sales
    Contact-Center-Sales
    CX-Sales-Executive
    Hi-Tech-Sales
    Business-Development
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
    —

    How do you structure onboarding for new hires?

    Template question
    Research NTT DATA's product, recent news, and key competitors
    Prepare 2-3 specific deal stories with quantifiable outcomes
    Prepare to discuss your home office setup and self-management discipline
    Review the job description and map your experience to each requirement
    Role Insights

    Sales leadership roles require balancing individual contributor revenue with team performance management.

    Understanding digital marketing and conversion funnels adds significant leverage.

    This remote-friendly role provides geographic flexibility while maintaining access to a e-commerce market.

    With OTE potential exceeding $288k, this role sits in the top tier of sales compensation. Expect rigorous performance expectations and a proven track record requirement.

    Are you a closer?

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