Account Manager II - 1073 (Remote)

Important information before applying:

Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.

The Customer Success Manager II (AM II) serves as a trusted advisor and subject matter expert for an assigned customer portfolio. This role owns the full customer lifecycle, helping customers achieve measurable business outcomes through Lightcast products and services while driving retention, renewals, and account growth.

The ideal candidate brings a consultative mindset and can assess customer needs, develop success plans, demonstrate value and ROI, and translate results into compelling data stories.

Major Responsibilities:

Customer Strategy and Relationships

Build trusted customer relationships through proactive, consistent engagement and a strong understanding of each customer’s goals, challenges, and priorities. Serve as a strategic advisor by conducting business assessments and recommending solutions aligned with customer needs and desired outcomes. Engage stakeholders at multiple levels to identify risks, opportunities, and changing business needs.

Customer Outcomes and Value

Develop and manage customer success plans with clear goals, milestones,

responsibilities, and measures of success. Monitor product adoption, engagement, account health, and progress toward customer outcomes. Proactively address risks and barriers to adoption, value realization, or renewal. Demonstrate the impact and ROI of Lightcast products and services through value storytelling, strategic presentations, and business reviews.

Coordinate onboarding and accelerate customer time-to-value in partnership with internal teams.

Renewals and Account Growth

Own the full renewal lifecycle, including early planning, value confirmation, pricing discussions, negotiation, contracting, forecast