Account Manager - Customer Retention & Upselling | Remote

Account Manager – Customer Retention & Upselling | Remote

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.

You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.

What You’ll Do

Manage a portfolio of existing customer accounts Conduct regular account reviews and customer check-ins Build relationships with key stakeholders Identify renewal risks and proactively resolve concerns Identify upsell and cross-sell opportunities Recommend additional products or services based on customer needs Coordinate internally to resolve customer issues Maintain accurate account notes, opportunities, and forecasts in the CRM Achieve retention and expansion revenue targets

Requirements

2+ years of account management, customer success, or sales experience Strong customer relationship-building skills Commercial mindset with experience identifying expansion opportunities Strong communication and problem-solving ability Experience working with CRM systems Comfortable managing multiple customer accounts simultaneously Results-driven and comfortable working against retention and revenue KPIs

What Success Looks Like

Strong customer retention and renewal rates Consistent upsell and cross-sell revenue Healthy, engaged customer relationships Early identification of at-risk accounts Accurate CRM and account forecasting Consistent achievement of expansion targets

Interview Process

Initial Screening Call

Spark Hire Video Interview

Recruiter Interview

Client Interview

Offer & Onboarding

Apply Now

If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success