Sr Sales Manager, Mid-Market - USA (Remote)

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We’re hiring a Senior Sales Manager to build and lead a new team of 8 Account Executives in our Mid-Market organization. You’ll join a group of managers already running this motion successfully, but the team you lead is yours to stand up and shape.

This is a frontline leadership role. Your job is to translate our go-to-market strategy into consistent team execution: you’ll coach reps, inspect deals, drive forecast accuracy, and create the structure that allows strong performance to repeat quarter after quarter.

What you’ll own:

Lead and develop a high-performing team

Coach Account Executives to consistently meet or exceed quota and grow into their next role Run focused 1:1s built around deal quality, skill development, and real accountability Ramp new reps quickly and address performance gaps early, before they compound Build a team culture rooted in ownership, collaboration, and high standards

Drive pipeline health and forecast accuracy

Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps

Sharpen predictability through disciplined inspection and clean CRM hygiene across the team

Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders

Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes

Use metrics and experimentation to make outbound sharper over time

Use metric review and experimentation to improve outbound effectiveness over time

Support high-quality deal execution

Coach reps to run well-qualified mid-market opportunities