Sales Manager (Online Learning Platform for Engineers)

This is a remote position.We’re seeking a hands-on Sales Manager to lead our sales team, optimize processes, and scale revenue for our online learning platform targeting engineers. You’ll manage a team of sales agents, social media moderators, and customer support agents, oversee CRM automation, enforce performance KPIs, and drive customer retention.

This role is critical to transforming our newly designed sales systems into measurable results. Location: Cairo, Egypt (Remote) Employment Type: Full-Time Reports To: CEO/Founder

Key

Responsibilities:

Sales Strategy & Execution:

Implement and refine the lead-to-payment workflow for Egyptian and international markets. Monitor SLAs (e.g., 15-minute WhatsApp response time, 24-hour offline payment confirmation). Design promotions/upgrade campaigns to boost conversions.

Team Leadership:

Manage and mentor inbound/outbound sales agents and supervisor. Conduct weekly performance reviews using GoHighLevel dashboards. Enforce bonus/penalty structures and drive accountability.

CRM & Process Optimization:

Own GoHighLevel CRM setup, including automations, tags, and reporting. Troubleshoot payment reconciliation (offline/online) and call tracking. Identify bottlenecks in the sales funnel and implement fixes.

Customer Success & Retention:

Oversee post-purchase onboarding (WhatsApp workflows, Facebook Group engagement). Reduce churn through recovery campaigns and satisfaction surveys. Collaborate with instructors to align course updates with customer feedback.

Compliance & Training:

Ensure adherence to data security policies and payment gateway compliance. Train the team on objection handling, CRM usage, and ethical sales practices.

RequirementsQualifications:

Experience:

5+ years in sales management, preferably in EdTech, SaaS, or B2C education. Proven track record of scaling sales teams (10–20% MoM growth). Experience with CRM tools (GoHighLevel or similar) and payment gateways (Stripe,