Diligent Technologies, an IBM company logo

    Reseller, Partner Sales Manager

    Diligent Technologies, an IBM company

    Posted 2 days ago
    Work Type

    On-site

    Vertical

    SaaS

    Source

    jobscollider

    About this role

    About the role:

    We are seeking a Reseller Partnerships Manager AMERS to scale our reseller partner ecosystem across North America. This role is responsible for driving revenue growth, partner performance, and strategic expansion through a network of high-volume resellers.

    The ideal candidate brings deep experience managing end-to-end reseller models, understands the commercial dynamics across AMERS markets, and has a proven track record of growing partner-led revenue.

    Position Overview:

    As a Reseller Partnerships Manager you will own the strategy, performance, and growth of our reseller channel across the region. You will work closely with regional partners who manage the full customer lifecycle, ensuring alignment on commercial objectives, execution excellence, and scalable growth.

    You will also lead a small team (4–5 people), providing direction, coaching, and operational rigor to maximize partner impact and revenue outcomes.

    Key Responsibilities:

    Channel Strategy & Growth

    Define and execute the reseller strategy across North America. Identify and unlock growth opportunities within existing reseller accounts and launch a new critical VAR relationship in the market.

    Partner Management & Performance

    Build and maintain executive level relationships with key reseller partners. Understand partner business models and lifecycle ownership.

    Revenue Ownership

    Own regional reseller revenue targets.

    Monitor partner performance metrics.

    Cross-Functional Collaboration

    Partner with Sales, Customer Success, Marketing, and Operations.

    Market Expertise (AMERS)

    Navigate regional differences across North America.

    Qualifications and requirements:

    7-10+ years of experience in channel sales or reseller partnerships. Proven experience managing end-to-end reseller models. Experience leading teams (4–5 reports). Understanding GRC. Fluent Spanish and English (preference). Experience in SaaS environments. Familiarity with Salesforce. Experience in mult

    Tools & Tech Stack

    Salesforce

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Territory

    Geographic

    Region-based territory assignment

    Requirements at a Glance

    Experience·10+ years required

    Typical Day — Sales Manager

    Executive deal support3–5/week
    Forecast & commit2×/week
    Strategic deal coaching3–5/week

    Estimates based on role type and selling motion — actual may vary by company.

    SaaS — Interview Intel

    Typical Sales Cycle

    30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)

    Common Buyer Objections

    • "We're locked into a contract with [competitor]"
    • "We built something in-house already"
    • "We don't have budget until next quarter"
    • "Our team won't adopt another tool"

    Key Industry Metrics

    ARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic Number

    Hot Topics to Reference

    • • AI-native product disruption
    • • PLG vs sales-led motion debate
    • • Vertical SaaS consolidation
    • • Usage-based pricing models

    Use these insights to speak the buyer's language in interviews.

    Tags

    sales
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
    —

    How do you structure onboarding for new hires?

    Template question
    Research Diligent Technologies, an IBM company's product, recent news, and key competitors
    Prepare metrics: quota attainment %, average deal size, win rate
    Practice a 2-minute product demo pitch for a mock discovery call
    Review the job description and map your experience to each requirement
    Role Insights

    Sales leadership roles require balancing individual contributor revenue with team performance management.

    Top SaaS reps often earn significant upside through accelerators once quota is exceeded.

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