Inside Sales Rep

The Inside Sales Rep at PeerWell provides proactive motivation and information for patients throughout the enrollment process, from the moment they hear about PeerWell until they are enrolled in one of our Whole Person Care programs for Back Pain, Knee Pain, Surgery Optimization, and more.

You will call applicants to make a personal connection, answer questions, provide support and encouragement, and learn the applicants current struggle with pain & immobility. Additionally you will engage patients that have questions via online chat tools and support on-going nurturing efforts. This is a key role in PeerWell’s growth team and your work will help people reduce their daily pain.

The Inside Sales Rep is a person’s primary contact throughout their enrollment process, and thus the defining aspect of their enrollment experience.We’re looking for a smart, kind, determined, outgoing, and detail-oriented person to join us.

The Inside Sales Rep is an organized, empathetic, sales-oriented person with strong customer service skills who is willing to tackle any challenge and is driven by the mission of eliminating pain & immobility in people from all walks of life!

Responsibilities

Guiding applicants through the enrollment process to answer questions and provide motivation, including

Regularly calling applicants (~50-60% of time on phone) Email follow up Chat with applicants and answer questions via web-based chat tools

Individually responsible for closing sales and hitting quarterly quotas Manages volume of patients throughout the enrollment funnel/process Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team Answers patients questions accurately, with compassion & patience Learns the motivations and goals expressed by patients and why they are seeking care.

Uses independent judgement on how and when communication should be made to patients Accountable for conversion rate of the