Hotel Account Executive

    Toast

    🇺🇸 Atlanta, GA
    E-Commerce
    Hybrid
    See your match score
    Posted Today
    Work Type

    On-site

    Vertical

    E-Commerce

    Source

    greenhouse

    About this role

    Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

    As a Hotel Account Executive, you will play a key role in expanding our business within the hotel market. Your primary focus will be prospecting, building relationships, and securing new restaurant partnerships within major hotel brands, including Marriott, Hilton, and Choice Hotels, as well as supporting Independent/Boutique hotel properties and groups through the sales process. This role offers a highly cross-functional experience, where you’ll collaborate with multiple internal teams and work closely with independent, franchise and corporate contacts within the hotel industry.

    A day in the life (Responsibilities)

    • Work within a list of prospective hotel properties within assigned geographical territory with restaurants, banquets, and retail outlets and manage the entire sales cycle, from the initial discovery calls to closing (experience with self-generating leads is preferred).
    • Conduct a high volume of calls, emails, and coordination efforts between internal teams, independent, franchisee or corporate hotel customers.
    • Deliver product demos and craft tailored solutions that best meet each prospect’s needs.
    • Collaborate with cross-functional teams to ensure seamless delivery and meet the expectations set during the sales process.
    • Use Salesforce (CRM) to manage all sales activities and maintain up-to-date records.
    • Analyze the competitive landscape to strategically position Toast within the hotel market.
    • Clearly communicate the strengths, benefits, and potential challenges of Toast’s POS products and services, ensuring a smooth transition for customers.<

    Tools & Tech Stack

    Salesforce

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Territory

    Geographic

    Region-based territory assignment

    Requirements at a Glance

    Bachelor's Degree·Required
    Prospecting·Required skill

    Typical Day — Account Executive

    Stakeholder meetings3–5/week
    Executive presentations2–3/week
    Business cases & RFPs1–2/week
    Forecast & pipeline2×/week
    Champion coachingDaily

    Estimates based on role type and selling motion — actual may vary by company.

    E-Commerce — Interview Intel

    Typical Sales Cycle

    14–60 days (SMB merchants) · 2–6 months (enterprise retail)

    Common Buyer Objections

    • "Platform migration is too risky mid-season"
    • "Our current solution is "good enough""
    • "Need to see ROI within first quarter"
    • "Integration with our fulfillment stack"

    Key Industry Metrics

    GMV (Gross Merchandise Value)Conversion RateAOV (Average Order Value)CAC:LTV RatioReturn RateCart Abandonment Rate

    Hot Topics to Reference

    • • Social commerce and TikTok Shop
    • • AI-powered personalization
    • • Headless commerce architecture
    • • Same-day delivery expectations

    Use these insights to speak the buyer's language in interviews.

    Tags

    Sales : Enterprise Hotels
    —

    Walk me through your discovery process.

    Template question
    —

    How do you handle a prospect who goes silent mid-deal?

    Template question
    —

    Tell me about your largest closed deal and the sales cycle.

    Template question
    —

    How do you build business cases for stakeholders?

    Template question
    —

    Describe a deal you lost and what you learned.

    Template question
    Research Toast's product, recent news, and key competitors
    Prepare 2-3 specific deal stories with quantifiable outcomes
    Review the job description and map your experience to each requirement
    Role Insights

    Account Executives are the revenue engine of any sales organization — this role will require strong pipeline management and closing skills.

    Revenue targets may be tied to merchant onboarding or GMV growth.

    The US market offers the highest OTE potential globally for sales professionals, with a highly competitive talent landscape.

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