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    Associate Account Executive, UK & Ireland

    Customer.io

    Remote
    Remote
    SaaS
    Hybrid
    See your match score
    Posted Today
    Work Type

    Remote

    Vertical

    SaaS

    Source

    jobscollider

    About this role

    Hello, I’m Fintan, Senior Director of Sales at Customer.io! We’re expanding our sales team in the UK & Ireland area and seeking motivated and successful Account Executives at the SMB level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

    As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you’ll be fielding both inbound and outbound demand.

    About Customer.io

    Over 10,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

    We’re expanding our sales team and looking for motivated internal candidates to move into an Associate Account Executive role. We are looking to expand this team in the United Kingdom or Ireland Region. This role is a great entry point into full-cycle sales, with a clear path for growth as you build your track record.

    As an Associate Account Executive, you’ll represent Customer.io to a portfolio of startup customers and help them grow into their next stage. This is a full-cycle sales role (prospect, demo, close), where you’ll be fielding both inbound and outbound demand.

    Responsibilities:

    Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition within the startup segment.Own consistent outbound prospecting into startup accounts.

    Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition among startup accounts. Startup Program Growth: Conduct discovery

    Selling Motion

    Sales Cycle

    SMB / Transactional

    Under 1 month, high-velocity closing

    Prospecting

    Hybrid

    Mix of inbound leads and outbound prospecting

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Requirements at a Glance

    Bachelor's Degree·Required
    Prospecting·Required skill

    Typical Day — Account Executive

    Quick demos8–12/week
    Closing calls10–15/day
    Quotes & invoicesDaily
    Velocity metricsDaily

    Estimates based on role type and selling motion — actual may vary by company.

    SaaS — Interview Intel

    Typical Sales Cycle

    30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)

    Common Buyer Objections

    • "We're locked into a contract with [competitor]"
    • "We built something in-house already"
    • "We don't have budget until next quarter"
    • "Our team won't adopt another tool"

    Key Industry Metrics

    ARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic Number

    Hot Topics to Reference

    • • AI-native product disruption
    • • PLG vs sales-led motion debate
    • • Vertical SaaS consolidation
    • • Usage-based pricing models

    Use these insights to speak the buyer's language in interviews.

    Tags

    sales
    —

    Walk me through your discovery process.

    Template question
    —

    How do you handle a prospect who goes silent mid-deal?

    Template question
    —

    Tell me about your largest closed deal and the sales cycle.

    Template question
    —

    How do you build business cases for stakeholders?

    Template question
    —

    Describe a deal you lost and what you learned.

    Template question
    Research Customer.io's product, recent news, and key competitors
    Prepare metrics: quota attainment %, average deal size, win rate
    Practice a 2-minute product demo pitch for a mock discovery call
    Prepare to discuss your home office setup and self-management discipline
    Review the job description and map your experience to each requirement
    Role Insights

    As an Account Executive with Customer.io, you'll own the entire revenue pipeline and be measured on quota attainment.

    Expect to work with recurring revenue models where customer retention is as important as acquisition.

    Remote positions in sales offer flexibility but require strong self-discipline and proactive communication with distributed teams.

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