Remote
SaaS
jobscollider
About this role
Position Overview
Blue Acorn iCi is seeking an AJO Technical Account Manager to help large enterprise customers successfully implement, operate, and scale Adobe Experience Cloud solutions. This role builds and maintains strong customer relationships while providing the technical leadership needed to maintain operational health, navigate complex implementations, and adopt new capabilities.
For this role, we are specifically seeking deep, hands-on Adobe Journey Optimizer (AJO) expertise. The ideal candidate has real implementation experience with AJO and can operate at the technical level with customer and partner teams as well as Adobe Product Engineering. Strong candidates may not check every box below, but AJO experience itself is not negotiable.
This person must be comfortable understanding solution architecture and data design, troubleshooting complex implementations, reviewing logs and other technical artifacts with Engineering, identifying potential root causes and edge cases, and driving issues through validation and resolution.
Location: Remote - United States
Key Responsibilities
Serve as a central technical point of contact across the customer, implementation partner, Adobe Customer Success, and Product Engineering. Provide hands-on technical leadership for complex AJO implementations, migrations, integrations, and production deployments.
Understand and evaluate AJO/AEP architecture and data design, including schemas, datasets, identities, profiles, events, audiences, journeys, channels, and integrations. Troubleshoot complex technical issues using available logs, diagnostics, API requests and responses, payloads, configuration, and other technical artifacts.
Work directly with Product Engineering to investigate issues, understand findings, validate behavior, and translate Engineering guidance into actionable next steps for customers and partners. Coordinate end-to-end integration, testing, debugging, and production validation across Adobe, customer,
Selling Motion
Sales Cycle
Enterprise
6–18 month cycles, complex multi-stakeholder deals
Prospecting
Channel / Partner
Sell through partners, resellers, or alliances
Buyer Persona
C-Suite
Selling to executive decision-makers
Typical Day — Account Manager
Estimates based on role type and selling motion — actual may vary by company.
Role Signals
Green Flags
Location flexibility
SaaS — Interview Intel
Typical Sales Cycle
30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)
Common Buyer Objections
- "We're locked into a contract with [competitor]"
- "We built something in-house already"
- "We don't have budget until next quarter"
- "Our team won't adopt another tool"
Key Industry Metrics
Hot Topics to Reference
- • AI-native product disruption
- • PLG vs sales-led motion debate
- • Vertical SaaS consolidation
- • Usage-based pricing models
Use these insights to speak the buyer's language in interviews.
Tags
How do you coach underperforming reps?
Template questionDescribe your forecasting methodology.
Template questionHow do you structure onboarding for new hires?
Template questionThis leadership position involves both strategic planning and hands-on coaching of the sales team.
Expect to work with recurring revenue models where customer retention is as important as acquisition.
Remote positions in sales offer flexibility but require strong self-discipline and proactive communication with distributed teams.
Are you a closer?
Interested in SaaS? Build your profile to get matched with roles like this.
Explore More Sales Jobs
Similar Roles
Browse More Jobs
Ready to land your next closing role?
Build your free closer profile to get matched with high-ticket sales opportunities, track applications, and showcase your track record.
Join 500+ closers already on the platform • Free forever