Outbound Business Development Representative - USA (Remote)

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I’m Rebekah Fellinger, Senior BDR Manager here at Customer.io, and I’m thrilled to be expanding. We’re looking for an Outbound BDR to join our America’steam and help us connect with potential customers.

As an Outbound BDR, you’ll be at the forefront of our outreach efforts — proactively identifying and engaging potential customers, researching target accounts, initiating conversations, and qualifying leads for our Account Executives. You’ll collaborate closely with both marketing and sales to make sure our outreach strategies are effective and building a strong pipeline.

We don’t expect you to be an expert from day one. What matters most is your curiosity, your passion for connecting with people, and your commitment to driving new business growth. Our team will support you as you learn and develop in

your role.

What we value

Curiosity — you’re always looking for ways to improve and learn Clear communication — you can articulate ideas concisely and compellingly Resilience — you stay motivated and bounce back from rejection Organization — you manage multiple priorities without dropping the ball Collaboration — you thrive working across teams and welcome feedback Drive — you’re self-motivated, target-oriented, and hungry to grow

What you’ll do

Research and identify target accounts using various tools and resources, building a robust prospect list Initiate outreach through cold calls, emails, and social media to generate interest and qualify needs Qualify leads based on business fit, timing, and readiness to speak with an Account Executive Schedule high-quality meetings between in