Inside Sales Associate

About NCSNCS supports car wash operators who wash millions of vehicles every year. As a leading full-service fluids and systems provider to the vehicle care industry, NCS has served customers in North America for more than 50 years.

We provide comprehensive systems and aftermarket support, including service, parts, and environmentally friendly cleaning fluids.Position SummaryAs an Inside Sales Associate on the Parts & eCommerce team, you will grow NCS's recurring Parts business with a select group of corporate car wash operators.

You will be the subject matter expert and main point of contact for all Parts revenue-related questions.You will collaborate frequently, virtually and in person, with teams across a customer's organization (Maintenance, Purchasing, Finance) and partner with NCS Sales and Operations to identify growth opportunities, support their execution, and remove roadblocks to increasing NCS wallet share.Successful candidates are self-starting individual contributors in the aftermarket space who excel at supporting large corporate accounts within matrixed B2B organizations.

You combine strong analytical and communication skills with a high level of attention to detail, and you thrive in a fast-paced, changing environment.

Key

Responsibilities Analyze customer Parts spend data to identify categories where NCS can become the primary supplier. Lead change-management efforts to realign buying behavior within assigned accounts, working closely with internal and external customers. Support Corporate Account Managers and field sales by managing inbound requests, quoting, and order coordination.

Develop a deep understanding of customer account structures, pricing agreements, and purchasing behaviors. Identify upsell, cross-sell, and expansion opportunities within existing corporate relationships. Serve as the first escalation point for Parts-related issues, responding to customer inquiries promptly and ensuring a seamless experience. Manage one-off Parts quo