Business Development Representative - Public Sector

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.

Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.Job DescriptionRole Overview:Accelerate pipeline growth across Higher Education and Academic Medical Center organizations by connecting strategic stakeholders with AI-powered customer experience solutions that improve engagement, access, and operational efficiency.

This role directly influences how public sector institutions evaluate and adopt modern CX platforms, supporting initiatives that enhance student, patient, and employee experiences. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact, enabling organizations to deliver more personalized and efficient interactions.

You will partner closely with Account Executives and cross-functional teams to execute account-based strategies, engage decision-makers, and build a high-quality pipeline that drives long-term growth. This position offers strong career progression within a global sales organization and exposure to complex, high-impact public sector accounts.

Key

Responsibilities:Drive outbound prospecting across Higher Education and Academic Medical Center accounts, generating new logo opportunities and expanding existing customer relationshipsExecute multi-channel outreach strategies, including calls, email, LinkedIn, events, and campaigns, to engage target accounts effectivelyConduct in-depth account and market research to identify high-value opportunities within both prospective and existing customer account