Business Development Representative

    incident.io

    🇬🇧 London
    SaaS
    Hybrid
    See your match score
    Posted 1 week ago
    Work Type

    On-site

    Vertical

    SaaS

    Source

    arbeitnow

    About this role

    A little

    about usincident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime.The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work.

    We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast.

    There's never been a better time to join.The role in one lineBeing a BDR at incident.io means learning to sell from some of the best in the business, while representing a product and account team that make every conversation an easy one to be proud of.What that looks like day to dayCold calling is the heart of this role, and most of our meetings get booked over the phone - not because it's easy, but because it's still the fastest way to build real trust with a prospect.

    We don't copy-paste templates, and we don't spam: every call and every piece of outreach is backed by careful research and planning alongside the AEs you partner with, so the person on the other end knows you're not a random dial.We're founded by engineers, and that shows up in how BDRs work too, everyone gets unlimited Claude tokens, and our head of business development is a former RevOps leader himself, so there's a real emphasis on testing, measuring, and optimizing your own workflow like an engineer would, not just running the same script on repeat.BDRs are the bench for our wider GTM team, and your progress here matters beyond just you, it's how we keep the whole GTM engine strong.

    The path to AE is real, and for those who put in the work, that next step can come faster than you'd expect elsewhere - with the strength of the peer group you're learning from making all the difference.

    Who you areYou've got a strong why. Whatever got you here - sport, a career switch, a BDR track

    Tools & Tech Stack

    Outreach

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    Director-Level

    Mid-senior decision-makers

    Requirements at a Glance

    Bachelor's Degree·Required
    Prospecting·Required skill

    Typical Day — BDR

    Cold calls50–70/day
    Prospecting emails30–40/day
    Qualified meetings3–5/week
    Account mapping1 hr/day

    Estimates based on role type and selling motion — actual may vary by company.

    SaaS — Interview Intel

    Typical Sales Cycle

    30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)

    Common Buyer Objections

    • "We're locked into a contract with [competitor]"
    • "We built something in-house already"
    • "We don't have budget until next quarter"
    • "Our team won't adopt another tool"

    Key Industry Metrics

    ARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic Number

    Hot Topics to Reference

    • • AI-native product disruption
    • • PLG vs sales-led motion debate
    • • Vertical SaaS consolidation
    • • Usage-based pricing models

    Use these insights to speak the buyer's language in interviews.

    Tags

    Sales
    —

    How do you qualify inbound leads?

    Template question
    —

    Describe your approach to multi-threading into an account.

    Template question
    —

    How do you prioritize your pipeline?

    Template question
    Research incident.io's product, recent news, and key competitors
    Prepare metrics: quota attainment %, average deal size, win rate
    Practice a 2-minute product demo pitch for a mock discovery call
    Review the job description and map your experience to each requirement
    Role Insights

    Expect high-volume outreach activity with success measured by meetings booked and pipeline generated.

    Top SaaS reps often earn significant upside through accelerators once quota is exceeded.

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