Senior Inside Sales Representative

As a Senior Inside Sales Representative, you’ll help retain and grow Figma’s existing customers. You’ll manage renewals and expansion opportunities across an assigned book of business, including accounts where an Account Executive is on leave, territories where we’re hiring, and customers with multiple Figma organizations. You’ll understand how customers work, connect their needs to Figma’s platform and AI capabilities, and guide commercial conversations that reinforce value and address potential reductions in spend. Working closely with Sales and cross-functional partners, you’ll own customer opportunities from discovery through close.

This is a full-time, hybrid role based out of either our New York or San Francisco hubs.

What you’ll do at Figma:

• Own a book of existing customer business and deliver against quarterly net revenue retention (NRR) targets by retaining revenue, managing contraction risk, and driving expansion
• Build trusted customer relationships and uncover business objectives, workflows, adoption challenges, and opportunities to deliver greater value
• Lead renewal cycles end-to-end, from proactive outreach and discovery through negotiation, close, and billing coordination, including for accounts without a dedicated Account Executive
• Navigate potential contractio