Manager, Inside Sales (London, United Kingdom)

As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes.

You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts.

This is a full time role that will be held from our London Hub.

What you’ll do at Figma:

• Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
• Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
• Lead renewal