Inside Sales Representative I - Independent Accounts

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

About the Role The Inside Sales Representative supports independent accounts and Sales Managers by providing responsive service, strong operational support, and day-to-day account coordination. This role helps drive account success by managing orders, resolving issues quickly, building strong relationships, and adapting to the evolving needs of the business and our customers.

You are someone who has never met a stranger, thrives on solving problems, and has excellent communication and organizational skills. You excel in fast-paced, ever-changing entrepreneurial environments. Your superior organizational skills allow you to stay on top of multiple priorities at the same time and shift direction quickly when needed.

You are a team player who approaches every task with passion, creativity, a positive outlook, and serious attention to detail.

What You'll Do

Partner with Sales Managers to provide day-to-day support for independent accounts and ensure a high level of customer service Confirm and enter incoming purchase orders received by fax, phone, or email Provide timely and accurate responses to inquiries from Sales Managers and independent accounts, including item availability, order placement, account maintenance, backorder status, and product informationSelection of the best product mix for customers Warranty issues or concerns Communicate back orders and suggest alternate products Promptly respond to emailed inquiries with well written, concise emails answering questions, offering solutions, and addressing concerns Execute the operational aspects of account support to he