Digital Sales Representative - Activate

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands..

Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio Join the team as Twilio’s next Digital Sales Representative - Activate. About the job Twilio’s Self-Service Business, serves more than 300,000 active customers and generates nearly $1B annually.

This position is needed to grow and retain high-value self-service accounts by engaging customers at the right moment, guiding product adoption, preventing churn, and helping customers reach scale across Twilio Communications, SendGrid, or Segment products.

Responsibilities

In this role, you’ll:

Engage high-value self-service customers through programmatically assigned inbound and outbound leads. Identify growth opportunities by assessing product usage signals, customer needs, and readiness to scale. Guide customers through adoption of Twilio Communications, SendGrid, or Segment products to accelerate business outcomes.

Retain priority accounts by proactively addressing risks, removing blockers, and supporting continued product value. Collaborate with Sales, Solutions Engineering, Marketi