Senior Key Account Manager

    Karohealthcare

    🇩🇪 Düsseldorf, Germany
    E-Commerce
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    Posted Today
    Work Type

    On-site

    Vertical

    E-Commerce

    Source

    arbeitnow

    Language

    🇩🇪 German

    About this role

    Karo Healthcare, a dynamic and growing personal-care retail company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 80 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others.

    Our core belief in empowering people to make intelligent health decisions drives our growth strategy, blending organic expansion and M&A.Join us at Karo Healthcare on our exciting journey. We're currently looking for a Senior Key Account Manager – for our office in Düsseldorf.

    RequirementsWhat’s in it for you?Own high-impact customer partnerships with leading drugstore retailers and shape the growth of well-known consumer healthcare brands.You’ll combine strategic account management with hands-on commercial execution, working in an international environment where your ideas, decisions and results are visible.

    What you’ll be doingOwn and develop strategic relationships with key customers in the FMCG drugstore channel, including dm, Rossmann, Müller and similar retailers.Take responsibility for turnover, margin and budget performance across your accounts, with a strong focus on listings, distribution, shelf performance and profitable growth.Build and execute strategic and operational customer plans, including category plans, listing strategies and promotional calendars.Prepare and lead annual negotiations with key drugstore and FMCG accounts, balancing commercial opportunities, listing fees, trade investment and profitability targets.Review and further develop commercial terms, conditions and trade investment structures tailored to the drugstore channel.Drive targeted promotions, in-store activations and commercial initiatives based on shopper behaviour and customer needs.Identify new business opportunities, including new listings, category expansions and space-to-sales optimisation, and turn them into innovati

    Selling Motion

    Sales Cycle

    Enterprise

    6–18 month cycles, complex multi-stakeholder deals

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Territory

    Named Accounts

    Pre-assigned list of target companies

    Requirements at a Glance

    Bachelor's Degree·Required
    Account Management·Required skill

    Typical Day — Account Manager

    Executive business reviews1–2/month per account
    Strategic planning2–3/week
    Renewal proposals2–3/month

    Estimates based on role type and selling motion — actual may vary by company.

    E-Commerce — Interview Intel

    Typical Sales Cycle

    14–60 days (SMB merchants) · 2–6 months (enterprise retail)

    Common Buyer Objections

    • "Platform migration is too risky mid-season"
    • "Our current solution is "good enough""
    • "Need to see ROI within first quarter"
    • "Integration with our fulfillment stack"

    Key Industry Metrics

    GMV (Gross Merchandise Value)Conversion RateAOV (Average Order Value)CAC:LTV RatioReturn RateCart Abandonment Rate

    Hot Topics to Reference

    • • Social commerce and TikTok Shop
    • • AI-powered personalization
    • • Headless commerce architecture
    • • Same-day delivery expectations

    Use these insights to speak the buyer's language in interviews.

    Tags

    Sales
    Consumer Goods
    Business to Consumer
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
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    How do you structure onboarding for new hires?

    Template question
    Research Karohealthcare's product, recent news, and key competitors
    Prepare 2-3 specific deal stories with quantifiable outcomes
    Review the job description and map your experience to each requirement
    Role Insights

    This leadership position involves both strategic planning and hands-on coaching of the sales team.

    Revenue targets may be tied to merchant onboarding or GMV growth.

    The German market values structured sales processes and typically offers strong base salaries alongside performance incentives.

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