Senior Inside Sales Representative

Description

About Macnica

Macnica Americas, Inc. is the North American division of Macnica Fuji Electronics Holdings, Inc. a $10 billion technology solutions provider with a stronghold in semiconductor distribution. Macnica excels in customizing solutions to client

requirements and leveraging skilled engineers to expedite product development without compromising outcomes for our clients.

Learn more about the Macnica team members you’ll be joining!

Job Summary:

The Senior Inside Sales Representative serves as the lead Inside Sales professional and primary escalation point for the ISR team. This role combines strategic account support, complex supply chain and program management, solution-selling activities, and day-to-day supervision of Inside Sales personnel.

The Senior ISR is responsible for managing key customer accounts, coordinating critical supply chain activities, leading complex quoting and forecasting initiatives, and ensuring exceptional customer satisfaction.

In addition, this position provides daily guidance, training, workload management, and operational oversight for the ISR team, acting as the primary point of contact and escalation resource for Inside Sales team members.

This role collaborates closely with Sales Leadership, Account Managers, suppliers, and customers to drive operational excellence, revenue growth, and effective execution across the sales organization.

Duties/Responsibilities:

Serve as the primary Inside Sales contact for strategic and complex customer accounts.

Support solution-selling initiatives by coordinating customer

requirements, supplier engagement, pricing strategies, and supply chain solutions.

Manage customer forecasts, demand planning, backlog reviews, and inventory strategies.

Develop and maintain strong customer and supplier relationships.

Support Account Managers and Sales Leadership with revenue growth initiatives and customer retention strategies.

Participate in customer meetings, business reviews, and e