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    Key Account Manager

    Juul Labs

    🇺🇸 USA
    Remote
    ["Full-Time"]
    SaaS
    Hybrid
    See your match score
    Posted Today
    Job Type

    ["Full-Time"]

    Work Type

    Remote

    Vertical

    SaaS

    Source

    jobicy

    About this role

    THE COMPANY:

    Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation.

    Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent. We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals.

    If the opportunity to build your career is compelling, read on for more details.

    ROLE AND RESPONSIBILITIES:

    JUUL is the market leader in the e-Cigarette category with a tremendous amount of growth potential within our US Commercial organization. This is an exciting opportunity to continue the expansion of our national accounts’ state of the business as we roll out new brand strategy in non-convenience channels in drug, grocery and value.

    This Key Account Manager role will demand excellence, attention to detail and responsibility for being the primary point person representing Juul with the nicotine category teams of Walgreen’s and British Petroleum portfolio of c-stores.

    The successful candidate will need to build trust, identify growth opportunities, communicate detailed tactics and strategies, and provide excellent account knowledge. For this role, the ideal candidate should be self-sufficient and highly capable in on-boarding and managing large format chain accounts at the HQ level.

    Having previous experience calling on the HQ level of one of these accounts is favored. Remote-based role: Preferred states KY, OH or IL

    KEY RESPONSIBILITIES:

    Experience in facilitating and managing buyer meetings, category review and analysis, T2T’s contracted space, and inventory resolution Timely and detailed i

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    Manager-Level

    Departmental buyers and team leads

    Requirements at a Glance

    Bachelor's Degree·Required
    Master's/MBA·Required

    Typical Day — Account Manager

    Client meetings5–8/week
    Upsell/renewal calls8–12/week
    Account healthDaily

    Estimates based on role type and selling motion — actual may vary by company.

    Role Signals

    Green Flags

    ✓
    Remote Friendly

    Location flexibility

    SaaS — Interview Intel

    Typical Sales Cycle

    30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)

    Common Buyer Objections

    • "We're locked into a contract with [competitor]"
    • "We built something in-house already"
    • "We don't have budget until next quarter"
    • "Our team won't adopt another tool"

    Key Industry Metrics

    ARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic Number

    Hot Topics to Reference

    • • AI-native product disruption
    • • PLG vs sales-led motion debate
    • • Vertical SaaS consolidation
    • • Usage-based pricing models

    Use these insights to speak the buyer's language in interviews.

    Tags

    sales
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
    —

    How do you structure onboarding for new hires?

    Template question
    Research Juul Labs's product, recent news, and key competitors
    Prepare metrics: quota attainment %, average deal size, win rate
    Practice a 2-minute product demo pitch for a mock discovery call
    Prepare to discuss your home office setup and self-management discipline
    Review the job description and map your experience to each requirement
    Role Insights

    Sales leadership roles require balancing individual contributor revenue with team performance management.

    Top SaaS reps often earn significant upside through accelerators once quota is exceeded.

    This remote-friendly role provides geographic flexibility while maintaining access to a SaaS market.

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