Key Account Manager 🇫🇷

About The Role 🚀

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

Build strong, long-term partnerships

Build and maintain strong relationships with strategic merchant accounts Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact Define improvement plans with merchants based on data analysis Identify new partnership opportunities and define improvement plans with merchants

Deliver customer excellence

Support stakeholders in their day-to-day use of Bigblue’s services Monitor customer feedback and performance trends, and translate them into actionable improvements Contribute to product and operational improvements based on merchant insights and market trends Optimize internal processes and tools to improve the overall customer experience

Grow hand-in-hand

Contribute to our merchants’ strategic development and identify their metrics that drive growth Identify potential signals of dissatisfaction and implement solutions to answer them Suggest out-of-the-box initiatives to engage our existing merchants Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

5+ years’ experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry Native-level French and professional proficiency in English Strong communicator and relationship builder, comfortable managing multiple stakeholders Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills Proactive, autonomous, adaptable, and eager to deepen your logistics expertise Based in