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    Business Development Manager, Retail

    Toast

    Remote
    Remote
    SaaS
    See your match score
    Posted Today
    Work Type

    Remote

    Vertical

    SaaS

    Source

    jobscollider

    About this role

    Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. After years building the best POS platform for restaurateurs, Toast is expanding its offerings into other food and beverage concepts such as convenience stores, grocery stores, and bottle shops.

    This role will require a founder’s mindset as we grow Toast’s presence in this new vertical with a new offering: the Toast Retail platform.

    This role offers a fantastic opportunity to join the sales leadership team at Toast!

    What you’ll do (Responsibilities):

    As a Manager for the Business Development team, you will hire, develop, coach, and train a team of outbound business development professionals. If you enjoy managing and building a team and are excited about transforming the way convenience stores, grocery stores, and bottle shops operate, then this is the role for you!

    Hire, coach and manage a team of Business Development Representatives (BDR) to exceed quota. Lead by example in demonstrating Toast’s core values and inspiring a culture of high performance, respect and fun.

    Manage day to day activities of the BDR team including: live coaching, career and skill development, monitor productivity metrics to identify opportunities and risks, and ultimately drive results on activity, opportunity generation and revenue creation. Keep a tight focus on outcomes, impact, and productivity, and report results to senior growth sales and marketing leadership.

    Work closely with cross-functional partners on the Retail Sales Team, such as managers and account executives, to ensure proper alignment on opportunity quality. Work to identify the best talent in our industry and maintain headcount

    requirements across your team.

    What you’ll need to thrive (Requirements):

    Management experience with a proven track record of hiring, retaining and developing individuals and team Experience working in and

    Commission Structure

    Base Salary

    Not disclosed — ask in interview

    Commission

    Structure not specified

    Ramp Period

    Not mentioned — clarify timeline

    Quota

    $.

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Typical Day — Sales Rep

    Outreach calls30–50/day
    Email sequences20–40/day
    Client meetings3–5/week

    Estimates based on role type and selling motion — actual may vary by company.

    Role Signals

    Green Flags

    ✓
    SDR Support

    Dedicated prospecting team

    SaaS — Interview Intel

    Typical Sales Cycle

    30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)

    Common Buyer Objections

    • "We're locked into a contract with [competitor]"
    • "We built something in-house already"
    • "We don't have budget until next quarter"
    • "Our team won't adopt another tool"

    Key Industry Metrics

    ARR / MRRNet Revenue Retention (NRR)CAC Payback PeriodLogo Churn vs Revenue ChurnACV (Avg Contract Value)Magic Number

    Hot Topics to Reference

    • • AI-native product disruption
    • • PLG vs sales-led motion debate
    • • Vertical SaaS consolidation
    • • Usage-based pricing models

    Use these insights to speak the buyer's language in interviews.

    Tags

    sales
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
    —

    How do you structure onboarding for new hires?

    Template question
    Research Toast's product, recent news, and key competitors
    Prepare metrics: quota attainment %, average deal size, win rate
    Practice a 2-minute product demo pitch for a mock discovery call
    Prepare to discuss your home office setup and self-management discipline
    Review the job description and map your experience to each requirement
    Role Insights

    This leadership position involves both strategic planning and hands-on coaching of the sales team.

    SaaS sales roles typically involve consultative selling with longer deal cycles.

    Remote positions in sales offer flexibility but require strong self-discipline and proactive communication with distributed teams.

    Are you a closer?

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