Account Manager - Canada Remote

** EventMobi is a remote-first company and this is a fully remote position. You may reside anywhere in Canada provided you are able to accommodate EST working hours. WHY YOU SHOULD JOIN US?Are you ready to take your Sales career to the next level? Do bigger deals, negotiate more strategic contracts?

As an integral part of an all-star Sales team in North America, the AM is the primary owner of our existing client business.

Working closely with the Event Success team (“Customer Success”), you will be responsible for proactively engaging with each of your assigned customers every month - regularly providing product demos, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY.Your mission? Land & expand.

Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers.

WHAT YOUR WORK WILL FOCUS ON: Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets Build long-term relationships with 150+ accounts by conducting regular account-level debriefs, product demos & check-in calls Prospect for growth opportunities within your existing client base through referral and other networking initiatives Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager Effectively communicate and collaborate with the Customer Success & Support teams to ensure client satisfaction Actively participate and contribute to team meetings, Slack discussions & 1:1s Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts

YOUR QUALIFICATIONS:

3-4 years experience in B2B Sales Prior outbound or prospecting experience is a plus! A track record of ach