Account Executive - DACH

Dixa is the agentic customer service platform behind more than 1,000 consumer brands. We combine AI with a human touch, so brands can resolve customer questions instantly and still feel personal. Our AI agent, Mim, can resolve most routine enquiries on its own.

Every email, chat, call and DM sits in one connected conversation, so no customer ever feels like a ticket number.Customer service is changing faster than ever, and the deals you close will put Dixa at the heart of how leading brands make that change. Most closing roles follow the same pattern.

You inherit meetings from an SDR floor you rarely speak to, work your deals alone, chase a solutions engineer when you need one, and hand the customer over at signature without ever hearing how it went. This role is built differently.At Dixa we call this role a CX Consultant. You’ll be part of a Sales Pod, a small team that owns the DACH territory from start to finish.

You’ll work every day alongside a CX Growth Associate on pipeline and a CX Architect on solution design. You’ll lead deals from qualified opportunities to close and take direct accountability for the revenue they bring in. You won’t just work the deals you’re given. You’ll help create them, shape them and see them through to a successful customer.

What you'll be doing Owning the commercial relationship with prospects across DACH, running discovery, negotiations and executive conversations in German and English Leading commercial deal execution from qualified opportunity to close, owning discovery, solution alignment, negotiation and commercial agreement Running deep discovery to understand each prospect’s business challenges, decision-making structure and commercial priorities Building and presenting compelling business cases that connect Dixa’s value to each prospect’s business outcomes Handling complex negotiations independently, adapting your approach to each account’s stakeholders and deal structure Generating pipeline alongside your CX Growth Associa