Sr CRM Account Executive - Federal

Senior Account Executive, Federal CRM & AIDo you have 7+ years of experience selling front-office transformation into complex, mission-driven public sector organizations?

Are you ready to drive adoption of next-generation CRM and AI-powered workflow solutions across federal civilian agencies?ServiceNow is looking for a seasoned Federal CRM Account Executive to bring deep public sector knowledge and a proven sales record within large federal departments.

You will play a central role in growing the market success of ServiceNow’s CRM and AI products, positioning them as the foundation for digital transformation across the federal enterprise.Our CRM products are built on the market-leading Now Platform, giving agencies a single, intelligent source of truth. This unified approach supports mission-critical, citizen-facing processes, from

benefits and grants management to constituent inquiries, case management, and service delivery, so agencies can execute with consistent data, predictive AI, and greater operational efficiency.

What You Will Drive: CRM & AI for Mission OutcomesYour focus will be on converting agency complexity into measurable mission value:

Federal Civilian Territory Strategy & Execution:

Account Management: Develop and execute a territory strategy across Federal DoW and NS agencies focused on high-value use cases such as citizen experience, intelligent service operations, and program delivery. Provide agency-specific input during account planning so target accounts and use cases align with the mission ROI of our AI-driven CRM solutions.

Target & Validate AI/CRM Opportunities: Prospect and grow pipeline in greenfield agency programs and expand existing CRM footprints through consultative selling, including Executive Briefings, Discovery Workshops, and Use Case Pilots.

Champion Transformational Value: Partner with account teams, systems integrators, and resellers to close net-new opportunities that help agency leaders improve program effi