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    Sales Director - Contact Center/CX/BPO - Insurance Vertical (REMOTE ROLE) (New

    NTT DATA

    🇺🇸 United States
    Remote
    Financial
    Hybrid
    See your match score
    Posted 2 weeks ago
    $155k–$288kOTE

    Hybrid

    Work Type

    Remote

    Vertical

    Financial

    Source

    himalayas

    About this role

    Req ID:350032Position SummaryWe are seeking experienced and historically successful Contact Center BPO Sales Hunter for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex BPO and BPaaS deals.

    These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first CX/Conact Center/BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals.

    Key

    Responsibilities

    Market-maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision making buyers of the service.

    Subject Matter Expert (i.e. understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in the Insurance (P&C, L&A) industry Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative Contact Center/CX proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure.

    Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partner

    Commission Structure

    Base Salary

    Not disclosed — ask in interview

    Commission

    Structure not specified

    OTE

    $288k (range: $155k–$288k)

    Ramp Period

    Not mentioned — clarify timeline

    Selling Motion

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Requirements at a Glance

    Prospecting·Required skill
    Negotiation·Required skill
    C-Suite Selling·Required skill

    Typical Day — Sales Rep

    Stakeholder meetings3–5/week
    Proposals & business cases1–2/week
    Pipeline managementDaily

    Estimates based on role type and selling motion — actual may vary by company.

    Financial Services — Interview Intel

    Typical Sales Cycle

    3–6 months (Retail) · 6–18 months (Institutional)

    Common Buyer Objections

    • "Regulatory concerns — need compliance approval"
    • "We already have a vendor for this"
    • "Need to see 3-year track record"
    • "Committee-based decision — multiple approvers"

    Key Industry Metrics

    AUM (Assets Under Management)Risk-Adjusted ReturnsCompliance Pass RateClient Retention RateRevenue Per Advisor

    Hot Topics to Reference

    • • AI in fraud detection and compliance
    • • Open banking APIs
    • • ESG investing mandate shifts
    • • Embedded finance partnerships

    Use these insights to speak the buyer's language in interviews.

    Tags

    Sales-Director
    BPO-Sales
    CX-Sales
    Contact-Center-Sales
    Insurance-Sales
    —

    How do you coach underperforming reps?

    Template question
    —

    Describe your forecasting methodology.

    Template question
    —

    How do you structure onboarding for new hires?

    Template question
    Research NTT DATA's product, recent news, and key competitors
    Review relevant certifications and licensing requirements
    Prepare to discuss your home office setup and self-management discipline
    Review the job description and map your experience to each requirement
    Role Insights

    Sales leadership roles require balancing individual contributor revenue with team performance management.

    Financial services sales requires strong compliance awareness and regulatory knowledge.

    This remote-friendly role provides geographic flexibility while maintaining access to a financial services market.

    With OTE potential exceeding $288k, this role sits in the top tier of sales compensation. Expect rigorous performance expectations and a proven track record requirement.

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