On-site
E-Commerce
arbeitnow
About this role
Job Description
As the National Account Executive - Retail, you will serve as a key operational and commercial partner to our National Account Managers across our key retail channels (Majors, Independents, and Petrol & Convenience). You will act as a primary liaison with retail buying teams to coordinate promotional execution, evaluate campaign performance, and partner cross-functionally across Marketing, Finance, and Supply Chain to drive the growth of our Youfoodz retail business.
This role is based in Chippendale, Sydney and reports to the Senior National Account Manager.
You will…
- Accurately track and manage customer promotional mechanics, trade spend investment, and records of promotional activity and pricing changes.
- Partner with Commercial Finance to proactively investigate, track, and resolve customer claims, deductions, and discrepancies.
- Generate weekly, monthly, and quarterly sales and commercial performance reports, highlighting key trends and variances for the NAM team.
- Synthesize retail market and competitor insights across in-store, digital, and e-commerce channels.
- Support demand planning and supply chain teams by providing volume forecasts based on confirmed promotional plans, monitoring stock-on-hand status, and mitigating out-of-stock risks.
- Prepare impactful presentation materials for annual range reviews, category reviews, and new product development (NPD) sell-ins.
- Coordinate the timely delivery of product samples, marketing assets, and retailer compliance documentation.
- Serve as the operational bridge between the sales t
Selling Motion
Prospecting
Channel / Partner
Sell through partners, resellers, or alliances
Buyer Persona
C-Suite
Selling to executive decision-makers
Requirements at a Glance
Typical Day — Account Executive
Estimates based on role type and selling motion — actual may vary by company.
E-Commerce — Interview Intel
Typical Sales Cycle
14–60 days (SMB merchants) · 2–6 months (enterprise retail)
Common Buyer Objections
- "Platform migration is too risky mid-season"
- "Our current solution is "good enough""
- "Need to see ROI within first quarter"
- "Integration with our fulfillment stack"
Key Industry Metrics
Hot Topics to Reference
- • Social commerce and TikTok Shop
- • AI-powered personalization
- • Headless commerce architecture
- • Same-day delivery expectations
Use these insights to speak the buyer's language in interviews.
Tags
Walk me through your discovery process.
Template questionHow do you handle a prospect who goes silent mid-deal?
Template questionTell me about your largest closed deal and the sales cycle.
Template questionHow do you build business cases for stakeholders?
Template questionDescribe a deal you lost and what you learned.
Template questionThis Account Executive position at hellofresh involves managing the full sales cycle from prospecting through close.
E-commerce sales roles often blend B2B partnerships with platform-driven metrics.
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