Key Account Manager (m/w/d)

    Flora Food Group

    ๐Ÿ‡จ๐Ÿ‡ญ Zurich, Switzerland
    E-Commerce
    See your match score
    Posted Today
    Work Type

    On-site

    Vertical

    E-Commerce

    Source

    arbeitnow

    Language

    ๐Ÿ‡จ๐Ÿ‡ญ German/French

    About this role

    The Practical DetailLocation: ViennaWorking Model: Hybrid (3 days per week in-office)Contract Type: Permanent Why this role mattersIn your first year, you will drive growth and strengthen Flora Food Group's position as the leading provider of plant-based spreads in the Austrian and Swiss market.This role is essential to advancing our mission of offering healthy, sustainable, and affordable alternatives to dairy.You will actively manage key accounts, ensuring forecast accuracy and developing negotiation strategies that unlock value.Your work will directly influence how our products reach kitchens across Austria, supporting better food choices for consumers.

    What you'll do

    Manage major Swiss accounts, actively understanding and responding to customer needs and expectations. Control and ensure accuracy of sales forecasts to support business planning. Plan and oversee customer budgets to align with growth objectives. Develop and implement negotiation strategies that deliver value-adding measures in 2027.

    Drive growth strategies with key customers to elevate Flora's market presence.

    PerformanceYou will own the accuracy of forecasts and the execution of growth plans, directly impacting sales volume and market share in Switzerland.Success will be measured by your ability to manage risks and opportunities in customer business and to implement effective negotiation strategies.Your data-driven approach will ensure that Flora remains a step ahead in a competitive market.

    CareYou will report to the Head of Sales CHATIT and collaborate closely with Sales Leads, Finance, Demand Planning, and Marketing teams.Working within a dynamic team, you will contribute to a culture that values shared success and entrepreneurial spirit.Your decisions will reflect long-term thinking, balancing immediate business needs with sustainable growth.

    PassionYou are passionate about plant-based food and the role it plays in healthier, more sustainable diets.You bring curiosity abo

    Selling Motion

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Requirements at a Glance

    Bachelor's DegreeยทRequired
    NegotiationยทRequired skill

    Typical Day โ€” Account Manager

    Client meetings5โ€“8/week
    Upsell/renewal calls8โ€“12/week
    Account healthDaily

    Estimates based on role type and selling motion โ€” actual may vary by company.

    E-Commerce โ€” Interview Intel

    Typical Sales Cycle

    14โ€“60 days (SMB merchants) ยท 2โ€“6 months (enterprise retail)

    Common Buyer Objections

    • "Platform migration is too risky mid-season"
    • "Our current solution is "good enough""
    • "Need to see ROI within first quarter"
    • "Integration with our fulfillment stack"

    Key Industry Metrics

    GMV (Gross Merchandise Value)Conversion RateAOV (Average Order Value)CAC:LTV RatioReturn RateCart Abandonment Rate

    Hot Topics to Reference

    • โ€ข Social commerce and TikTok Shop
    • โ€ข AI-powered personalization
    • โ€ข Headless commerce architecture
    • โ€ข Same-day delivery expectations

    Use these insights to speak the buyer's language in interviews.

    โ€”

    How do you coach underperforming reps?

    Template question
    โ€”

    Describe your forecasting methodology.

    Template question
    โ€”

    How do you structure onboarding for new hires?

    Template question
    Research Flora Food Group's product, recent news, and key competitors
    Prepare 2-3 specific deal stories with quantifiable outcomes
    Review the job description and map your experience to each requirement
    Role Insights

    This leadership position involves both strategic planning and hands-on coaching of the sales team.

    E-commerce sales roles often blend B2B partnerships with platform-driven metrics.

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