Key Account Manager

The Key Account Manager serves as a strategic partner for high-value, complex customer accounts, driving long-term retention, growth, and innovation across the portfolio. They develop and execute account strategies that maximize customer value while aligning customer objectives with organizational capabilities.

They build trusted relationships with executive stakeholders, identify expansion opportunities, and lead cross-functional teams to deliver exceptional business outcomes.

As the primary customer advocate, they proactively manage risk, resolve complex challenges, and champion continuous improvement initiatives.Success in this role requires deep expertise in supply chain, logistics, transportation, and distribution solutions, combined with strong commercial acumen and executive presence.

Experience supporting customers in life sciences, aerospace, automotive, high-tech, industrial manufacturing, or other complex industries is highly valued.

Responsibilities Develop and execute strategic account plans that drive customer retention and revenue growth. Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact. Lead business reviews, executive alignment meetings, and quarterly business reviews (QBRs) to evaluate performance, identify opportunities, and maintain strategic alignment.

Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement initiatives. Identify, qualify, and pursue expansion opportunities across services, business units, geographies, and solution offerings. Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.

Lead resolution of complex business challenges while balancing customer needs with organizational objectives. Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes. Translate customer goal