Client Account Executive

Novara provides safety, operational risk management, and sustainability software that empowers organizations to identify and resolve issues before they become incidents.

Through the Flex and Risk Management Center platforms, Novara helps organizations manage operational risk proactively with a system they can configure to fit their operations, data that unifies risk and safety intelligence, and tools that increase workforce participation.

Novara’s combination of software, training, and AI-powered tools put people and safety first while protecting critical operations.

Position Description:

The Client Account Executive is responsible for managing, growing, and renewing a portfolio of existing Novara customers. This role focuses on building strong client relationships, identifying expansion opportunities, ensuring product adoption, and delivering a best-in-class customer experience.

The ideal candidate excels at consultative selling in a SaaS environment and thrives in a fast-paced, quota-carrying role.

Responsibilities:

Account Management and Growth:

Manage a defined book of business with responsibility for renewals, upsell, and cross-sell. Develop strategic account plans to strengthen customer relationships and expand product usage. Uncover customer needs and recommend Novara solutions that add measurable value. Consistently achieve or exceed revenue targets (renewal rate, expansion ARR, net retention).

Customer Engagement:

Serve as the primary point of contact for customer decision-makers and influencers. Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction. Partner with Customer Success, Product, and Support teams to resolve issues and reinforce value. Advocate for customers internally and provide feedback to improve product and service offerings.

Sales Process and Execution:

Manage the full sales cycle for expansions and renewals, including scoping, pricing, negotiation, and close. Maintain accurate pipeline, forecasting, and ac