Account Executive - SMB Grocery & Retail, Alcohol

    Uber

    🇨🇦 Chicago, IL, San Francisco, CA
    External
    E-Commerce
    Hybrid
    See your match score
    Posted 4 days ago
    Job Type

    External

    Work Type

    On-site

    Vertical

    E-Commerce

    Source

    themuse

    About this role

    About the RoleUber Eats is looking for a dynamic and results-driven Sales Account Executive to join our team. The Account Executive role is a great opportunity to demonstrate your sales experience to expand the number of SMB Alcohol merchants that work with Uber Eats. Your primary focus will be pitching and onboarding Alcohol Merchants across the SMB Business that fit our partnership criteria.

    You will use your prospecting and negotiation skills through cold-calling, email outreach, and in-person visits to build successful partnerships.As an Account Executive, you will lead the full sales cycle and sign partnerships with top local Alcohol merchants while being a champion for the Uber and Uber Eats brands.

    Your success in this role is measured by achieving and exceeding your monthly quota and proactively building your pipeline by managing and hitting the weekly metrics (cold calls, emails, and field appointments).

    What You'll DoOwn and manage a pipeline of strategic, mid-market Alcohol Merchants to sign new partnerships with a mix of cold-calling (at least 50 dials per day), emails, and in-person meetings.Integrate feedback from multiple cross-functional stakeholders to drive adoption of Uber Eats across our highest profile merchant partners in the SMB business.Create a great first-impression and act as an ambassador of Uber Eats to develop long-term partnerships and clearly communicate the value of UberManage contract negotiation to establish the foundation of a strong working relationship with our most sophisticated restaurant partners, ensuring sustainable economic enablement for both partiesHelp us identify and build standard processes and collaborate with the Account Management team to support a seamless onboarding experience for each new restaurant partnerProactively maintain communication channels with prospects via phone, email, and face-to-face meetingsBasic

    Qualifications5+ years of experience in sales, account management, or similar functionsAt least 2 year

    Tools & Tech Stack

    Outreach

    Selling Motion

    Sales Cycle

    Mid-Market

    1–6 month cycles, moderate deal complexity

    Prospecting

    Channel / Partner

    Sell through partners, resellers, or alliances

    Buyer Persona

    C-Suite

    Selling to executive decision-makers

    Requirements at a Glance

    Experience·5+ years required
    Bachelor's Degree·Required
    Master's/MBA·Required
    Prospecting·Required skill
    Negotiation·Required skill
    Account Management·Required skill

    Typical Day — Account Executive

    Stakeholder meetings3–5/week
    Executive presentations2–3/week
    Business cases & RFPs1–2/week
    Forecast & pipeline2×/week
    Champion coachingDaily

    Estimates based on role type and selling motion — actual may vary by company.

    E-Commerce — Interview Intel

    Typical Sales Cycle

    14–60 days (SMB merchants) · 2–6 months (enterprise retail)

    Common Buyer Objections

    • "Platform migration is too risky mid-season"
    • "Our current solution is "good enough""
    • "Need to see ROI within first quarter"
    • "Integration with our fulfillment stack"

    Key Industry Metrics

    GMV (Gross Merchandise Value)Conversion RateAOV (Average Order Value)CAC:LTV RatioReturn RateCart Abandonment Rate

    Hot Topics to Reference

    • • Social commerce and TikTok Shop
    • • AI-powered personalization
    • • Headless commerce architecture
    • • Same-day delivery expectations

    Use these insights to speak the buyer's language in interviews.

    Tags

    Sales
    —

    Walk me through your discovery process.

    Template question
    —

    How do you handle a prospect who goes silent mid-deal?

    Template question
    —

    Tell me about your largest closed deal and the sales cycle.

    Template question
    —

    How do you build business cases for stakeholders?

    Template question
    —

    Describe a deal you lost and what you learned.

    Template question
    Research Uber's product, recent news, and key competitors
    Prepare 2-3 specific deal stories with quantifiable outcomes
    Review the job description and map your experience to each requirement
    Role Insights

    Account Executives are the revenue engine of any sales organization — this role will require strong pipeline management and closing skills.

    Revenue targets may be tied to merchant onboarding or GMV growth.

    The Canadian sales market is growing rapidly, with competitive compensation increasingly matching US benchmarks.

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