On-site
SaaS
arbeitnow
About this role
Pylon is the only agentic support platform, purpose-built for B2B companies.
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work, investigating, resolving, and acting on every signal across every channel that matters.Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
The result: faster responses, happier customers, and a system that continuously improves itself.We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon.
We're also featured on the Enterprise Tech 30 List.The OpportunityEMEA is already a meaningful part of Pylon's business, and London is where we're investing next. We're building out a small, ambitious team on the ground, across sales, customer success, and support, in a new region and a new office.
You'll join at an exciting moment: a growing market, a tight-knit team where everyone builds together, and real room to make your mark.
You'll work closely with our global Sales and Solutions teams, with the backing of a fast-growing company behind you.The RoleOwn full-cycle sales for inbound and outbound opportunities across EMEASource a meaningful share of your own pipeline through outboundSell to B2B tech companies of all sizes, from under-500-employee companies to larger accountsRun demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problemsNavigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cyclesContribute to our EMEA go-to-market motion by bringing
what you learn in market to our positioning, messaging, and playbooksWork in person with our small EMEA team in London
Requirements1-3 years of full
Selling Motion
Sales Cycle
Enterprise
6–18 month cycles, complex multi-stakeholder deals
Prospecting
Hybrid
Mix of inbound leads and outbound prospecting
Buyer Persona
C-Suite
Selling to executive decision-makers
Requirements at a Glance
Typical Day — Account Executive
Estimates based on role type and selling motion — actual may vary by company.
SaaS — Interview Intel
Typical Sales Cycle
30–90 days (SMB) · 3–9 months (Mid-Market) · 6–18 months (Enterprise)
Common Buyer Objections
- "We're locked into a contract with [competitor]"
- "We built something in-house already"
- "We don't have budget until next quarter"
- "Our team won't adopt another tool"
Key Industry Metrics
Hot Topics to Reference
- • AI-native product disruption
- • PLG vs sales-led motion debate
- • Vertical SaaS consolidation
- • Usage-based pricing models
Use these insights to speak the buyer's language in interviews.
Tags
Walk me through your discovery process.
Template questionHow do you handle a prospect who goes silent mid-deal?
Template questionTell me about your largest closed deal and the sales cycle.
Template questionHow do you build business cases for stakeholders?
Template questionDescribe a deal you lost and what you learned.
Template questionThis Account Executive position at Pylon Labs involves managing the full sales cycle from prospecting through close.
SaaS sales roles typically involve consultative selling with longer deal cycles.
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